So I deleted that device, and hoped that Windows would recognize the iPhone as a new device and re-install the mass storage drivers. I found that if I set the HIDDEN DEVICES option on in Device Manager, I could actually see the iPhone as a Portable Device with WPD and WPDMTP drivers. I also spent some "quality time" with Device Manager. I used a useful tool called USBDeview, referenced in the second thread above. So I did, and the MS guy told me that he thought it was a hardware problem and, get this, I should bring in the desktop system to a MS store for help. The Apple support guy went through some issues with me and finally said that it was a Windows issue, and to call MS. Today I spent time with phone support with both Apple and MS. So the issue is narrowed down to Windows driver support on my wife's system.īy way of background, I posted a more general question here iphone doesn't show up in MY COMPUTER on wife's system but does on min - Windows 10 Forums, and I also found this thread helpful Win 10 won't register new iPhone SE - Windows 10 Forums. I can also accesss my wife's iphone as a mass storage device if I plug in to my system. On my system, I can access my iphone in both iTunes and as a mass storage device. My wife's system and mine are practically identical, both Win 10 Pro 64, with all updates installed. On my wife's system about two months ago, she could no longer access her iPhone as a mass storage device (like a drive partition) so she could manually copy or move photos from the DCIM folder. Why the difference, and how to get my wife's Windows to allow both sets of drivers to be active at the same time? On my system, both sets of drivers are installed and active, so I can access the phone either in iTunes or as a mass storage device so I can copy off photos in the DCIM folder. Once I install the usbaapl64 driver to get iTunes support, Windows actually disables or deletes the drivers for a Portable Device. If there are no device drivers installed for an iPhone on my wife's system, then Windows 10 Pro 64 will install the drivers so that the iPhone will be recognized by Explorer as a Portable Device mass storage device, but iTunes will not recognize the phone.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |